The following is a detailed list of Frequently Asked Questions. Please click on the topic that interests you most to find answers to your questions. If you don't see your question listed here, feel free to contact us by clicking here.
Q: What is rompchat.com?
A: rompchat.com is a highly customizable premium adult live video chat community with 601,273 registered amateur models broadcasting straight from their homes. rompchat.com uses state of the art technology to ensure fast, high quality video chat with audio and cam-to-cam features.
Q: What makes rompchat.com different?
A: rompchat.com is unique in many ways. The most important characteristics that set us apart from similar sites are the number of online models and the functions that make adult video chatting as pleasant and easy as it can be. We're constantly adding new functions to our site in order to accomodate our member's adult video chat requirements.
Q: Is this really free?
A: Video chatting with our cam models in the free video chat areas is FREE. As a matter of fact, you don't even need to register in order to chat with the performers in the free video chat areas. However, if you'd like to join a model in private video chat, you will need to be a registered member of rompchat.com. SIGN UP NOW to enjoy member benefits!
Q: Do I have to pay anything to join a model in private video chat?
A: Each cam model sets their own per-minute-charge for private video chat. The prices can range from 1.99 to 3.99 credits. You can purchase credits by clicking on SIGN UP! Private video chatting enables you to get more intimate with the cam model. In addition, nudity is allowed in private video chat, whereas it is not allowed in the free video chat areas.
Q: How do I purchase credits?
A: Click on SIGN UP! on the main menu and create an account. Follow the instructions to complete the purchase. You will need to have one of the accepted forms of payment in order to buy credits. For our up-to-date list of accepted payment methods, please read "What are the accepted payment methods?"
Q: What are the accepted payment methods?
A: We currently accept Credit cards, Debit cards, Direct debit, Phone payments, Click2pay and ePassporte. Click here to SIGN UP!
Q: How do I check my account balance?
A: log in with your username and password. Once you're logged in, click on ACCOUNT BALANCE on the main menu on top of the page.
Q: I have a billing related question. Who should I contact?
A: If you've already signed up/purchased credits on rompchat.com, please determine which credit card processor completed the transaction. This is very easy to do. When you sign up, you receive a confirmational email. This email contains the name of the credit card processor that completed your transaction. Once you've found it, please contact the processor by clicking on it below:
CCBill Support
Epoch.com Support
Epassporte Support
Aconti Support
Didn't receive a confirmational email when you signed up? Let us know by contacting us and you will receive personal assistance.
Q: Do I need to install anything or download software to video chat?
A: Our web site uses Flash technology for its video chat services. As long as you have Adobe Flash Player installed there's no additional software to download. If you see the image below, you have Flash Player installed.
If you don't have Adobe Flash Player installed, you can download it by clicking here: Download and install Adobe Flash Media Player (takes less than a minute to install).
Q: What's the recommended browser and screen resolution for rompchat.com? Any special browser settings I should use?
A: For the ultimate rompchat.com experience, we recommend using Internet Explorer 6 or above OR Firefox 1.5 or above. Recommended screen resolution is 1024x768 or higher. It is highly recommended that you ENABLE javascript in your browser.
Q: Can I make money with rompchat.com?
A: Absolutely! If you're a webmaster/online marketer, you can sign up as an AWEmpire affiliate and earn revenues by promoting our site and its services.
Or if you'd like to become a rompchat.com model and work from home visit our MODEL REGISTRATION page.
Q: I was banned and/or kicked from free video chat. Why?
A: Models have the ability to either kick or ban a visitor from their free video chat room if they feel it is justified. Being respectful to the models is a sure way to avoid getting kicked and/or banned from free video chat. If you feel you have been kicked and/or banned from a model's free video chat room without justification or would like to request an unbanning, please let us know by contacting us.
Q: The model I joined in private is not performing what I'd like them to do. What's your suggestion?
A: Each model determines the terms of the broadcast. Join a model's free video chat and discuss what you have in mind before joining private video chat.
Q: What happens if the internet connection is interrupted or disconnected during private video chat? Am I still being charged?
A: You're only being charged while you're connected to a model's private video chat. If the connection is interrupted/disconnected our system stops charging you.
Q: How do I cancel my membership on rompchat.com?
A: You can cancel your membership by contacting us and requesting MEMBERSHIP CANCELLATION.
Q: I have a question that I haven't found an answer to. How do I contact you?
A: Use any of the contact methods listed on our HELP PAGE and our Customer Service Representatives will be happy to assist you!
